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Unbind a gateway on an asset

In Fleeti Admin, you have the option to detach a gateway from an asset. This action results in the gateway no longer being linked to the asset, and the asset is considered uninstalled. Here's how to proceed:

User access: FleetiSuperAdmin, FleetiAdmin, FleetiCustomerService, FleetiCustomerServiceAdmin, FleetiOperator, FleetiTechnician, FleetiTechnicianAdmin

How to Unbind a Gateway from an Asset

Access the Asset View

First, access the view of the asset to which the gateway is currently associated in Fleeti Admin.

Locate the Gateway Section

In the asset view, locate the section displaying the gateways associated with this asset.

Select "Unbind the Gateway"

Click on the button to display actions related to the gateway, and choose the option "Unbind the Gateway".

Confirm

A confirmation window will appear to ask you to confirm the action. Confirm the detachment of the gateway from the asset.

After unbinding the gateway from the asset, the gateway is moved to the warehouse account and can be used for a new operation (installation or replacement of the gateway).

Also, please note that although you can link this gateway again to one of the customer's assets, the feature of binding gateway to an asset will soon be deprecated from November 1, 2023.

If your intention is to uninstall the gateway from the asset, it is recommended to move the gateway to the warehouse. This way, it will be available for another operation.

Please note that if the asset is reinstalled in the future, the history data associated with this gateway will be lost. Make sure to consider this before proceeding with the unbinding process.

By following these steps, you can unbind a gateway from an asset, considering it as uninstalled. This provides flexibility in equipment management, especially when they need to be moved or reallocated to other assets.

Updated on: 21/02/2024

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