Validate a replacement

The validation of a replacement represents the final crucial step in the replacement process. This is the moment when we confirm that the replacement proceeded as planned and the equipment is ready.

User access: FleetiSuperAdmin, FleetiAdmin, FleetiCustomerService, FleetiCustomerServiceAdmin, FleetiOperator.

This functionality is accessible when the replacement status is "Done".

Replacement Validation

When you click on the validation button, a confirmation modal window appears.
- You have the option to update the name of the gateway before validating.
- Add a comments.
If the verification result is not "OK", the comments is required.

If the replacement is validated despite a "NOK" verification result, a property is added to the validation to indicate that it was forced. This is displayed as a tag in the replacement view.

Impacts of validating the replacement

Once the replacement is validated, several actions take place in the background to ensure the transition to the operational status:

- The gateway is moved from the warehouse account to the customer's account on Fleeti Tracking.
- The gateway is now visible for the customers on Fleeti Tracking.
- The gateway is added to the assets' gateways and is now visible on the asset view.
- The gateway is set live, meaning the real-time data from the gateway and accessories is now updated on the asset. The data can now be visible for customer on Fleeti One.
- The old gateway is moved to the warehouse account.
- The old gateway SIM is deactivated, in case of a debug contact the support to reactivate the old gateway SIM.

After validation, the replacement moves to the status Close. No further actions are possible on the replacement.

Updated on: 08/05/2024