How to onboard a new customer on API
When a customer requests API access, the Customer Success (CS) team must follow this process to ensure the request is handled securely and efficiently.
Process
- Create a CRISP support request
- Open a new request in the CRISP support channel.
- Clearly state that the customer requires access to the API.
- Provide mandatory information
Include the following details in the request:
- Customer reference (the unique customer identifier in Fleeti).
- Contact email address of the customer representative who should receive the API key.
- API key generation
- The development team will generate the API key upon receiving the CRISP request.
- Secure delivery
- Once created, the API key will be shared with the provided customer contact via a secure link, accessible only to them.
Important Notes
- Requests without a customer reference and a valid contact email cannot be processed.
- The API key will only be shared with the specified contact via a secure channel.
Updated on: 30/09/2025
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