> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://admin.support.fleeti.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to onboard a new customer on API

When a customer requests API access, the Customer Success (CS) team must follow this process to ensure the request is handled securely and efficiently.

Estimation: 02 to 03 days
## Process
1. **Create a CRISP support request**
    * Open a new request in the CRISP support channel.
    * Clearly state that the customer requires access to the API.
2. **Provide mandatory information**
Include the following details in the request:
    * **Customer reference** (the unique customer identifier in Fleeti).
    * **Contact email address** of the customer representative who should receive the API key.
3. **API key generation**
    * The development team will generate the API key upon receiving the CRISP request.
4. **Secure delivery**
    * Once created, the API key will be shared with the provided customer contact via a secure link, accessible only to them.
## Important Notes
* Requests without a customer reference and a valid contact email **cannot be processed**.
* The API key will **only** be shared with the specified contact via a secure channel.